Sales & Welcome Team Lead
Part Time • Lil' Kickers of Upland
Sales & Welcome Team Lead
Are you looking for a job in a fun, one of a kind sports environment that helps kids and adults better themselves through sports, fitness and wellness? We have an opening for a responsible and mature, people-person to anchor sales and customer service at the front desk for a large, indoor sports arena. You would play a key role in shaping the customer experience from start to finish; inform customers of program details, answer any and all questions they may have and register them in the system to welcome them into our community and start them on their recreational journey.
You are a perfect fit for this job if:
- You are energized by interacting with and helping people. Wherever you go, especially if it involves people, you tend to love what you do.
- You’re a positive person and know how to look on the bright side. People also find you to be genuine, warm and caring.
- You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away by addressing it head on with maturity.
- You know that customers have challenging days sometimes, and seek to empower and educate them with empathy, grace and enthusiasm. For those times that customers are angry, you have thick skin and put their negative words in their place.
- You take initiative to bring solutions to the table, not just problems. (But you aren’t afraid to point out where we’re going wrong or what can improve).
- You’re comfortable with a little chaos and uncertainty. We move fast and sometimes decisions are made without all of the information.
- You treat every conversation as an opportunity to get to know someone new and recommend our programs and services based on what they're looking for not trying to hard sell
Our company has been in operation for 20 years and people have either never heard of us or they’ve been coming to us for years. We’re now reaching the generational effect where the customers that started coming to our programs when they were a child, have grown up, graduated from college, got married and now bring their kids! As an employee you receive a free membership and half off all of our programs.
Job Responsibilities:
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Take initiative for capturing and generating incoming sales leads
- Chief Information Officer; know all of the Arena programs inside and out and be able to answer product and service questions plus inform them on all of their options towards closing the deal
- Act as the main switchboard operator; field calls and requests and hand them off to the appropriate program coordinator.
- Ensure customer satisfaction and provide professional customer support
- Communicate with customers through various channels
- Create customer accounts by recording account information and register customers into Arena programs
- Maintain customer records by updating account information
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate information with colleagues as necessary
- Assist and develop other Welcome Team staff
- Provide feedback on the efficiency of the customer service process
- Resolve product or service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Contributes to team effort by accomplishing related results as needed
Qualifications / Skills:
- Sales and lead generation
- Administration and being organized
- Customer service
- Outgoing personality/People person/Positive energy
- Product knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
Education and Experience Requirements:
- High school diploma, general education degree, or equivalent.
- Familiarity with office software, CRM and phone systems a plus
- Previous experience, especially in sales and customer service industry, preferred
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers, answering phones and tending to customers in person at the same time
- Experience working with customer support
Job Type: Full-time
Pay: $18.00 - $20.00 per hour plus commission
Compensation: $18.00 - $20.00 per hour
About Us
Lil’ Kickers is a nationwide soccer program rooted in child development theory for kids ages 18 months to 12 years old. Weekly classes are packed with fun and taught by dynamic coaches with a passion for kids. We focus on helping children build strong physical, intellectual and emotional skills using the game of soccer. With more than 100 locations across the U.S. and Canada, Lil’ Kickers has been a source of fun and individual growth for more than 1,000,000 participants over the past 20 years.
Our Philosophy
Using world-renowned child development theories, our curriculum is child-centered, creative, and comprehensive. By rewarding the children’s effort and not just the outcome, we drive the will to try again and again and again. We believe an amazing on-field experience will keep children engaged and coming back for more.
Our Mission
To inspire. We believe childhood is a magical time full of possibilities. We believe in approaching everything from a developmental perspective. We believe learning should be fun. We believe in creating space for all children whether they are on the road to all-star soccer or simply just want to play.
Every Coach within Lil' Kickers has gone through rigorous training to make sure each child is getting the best instruction possible that is both age-appropriate and developmentally minded.
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Flexible and consistent hours
Fun and friendly environment
Impact the lives of kids through soccer
Fitness-casual dress code
Opportunity for advancement